Katherine Grey Consulting

Shopify & Dropshipping Experts

With over 7 years of experience in Shopify and dropshipping, we're here to elevate your e-commerce business. Specializing in Shopify store management, customer service, order processing, and more, we provide end-to-end solutions that ensure smooth operations and growth.

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7+
Years Experience
10k+
Orders Processed
100+
Happy Clients

Our Expertise

We bring years of specialized knowledge to help your Shopify store thrive in today's competitive e-commerce landscape.

Shopify Dropshipping Virtual Assistant Services

We specialize in providing expert virtual assistant services tailored to Shopify and dropshipping businesses. With a wealth of experience in managing stores, handling customer service, processing orders, and automating workflows, we help streamline your business so you can focus on growth.

Managing High-Volume Orders

Handling a large order volume? We've got you covered. With extensive experience working with brands like Fashion Nova and Home Depot, we've managed stores processing over 10000+ orders daily, ensuring everything runs smoothly—from customer queries to order fulfillment.

Customer Retention & Experience

At Katherine Grey Consulting, we focus on enhancing customer retention, minimizing refunds, and creating positive experiences. Our expertise extends to upselling, chargeback prevention, and effective communication—ensuring satisfied customers while protecting your bottom line.

Proficient in Shopify Apps & Tools

We are skilled in using a variety of Shopify tools to enhance business operations, including Oberlo, Dropified, Stickyio, and CRM integrations with Zendesk, Intercom, and FreshDesk. Our familiarity with these platforms allows us to optimize order processing and customer service efficiency.

Our Services

Comprehensive solutions designed to optimize your Shopify store performance and customer satisfaction.

Order Management & Fulfillment

Customer Service & Retention Strategies

Chargeback Prevention & Resolution

Product Listings & Order Entry

Workflow Automation & Process Streamlining

Our Commitment to You

Key advantages of partnering with Katherine Grey Consulting for your e-commerce success.

24 Hour Response Guaranteed

Your customers receive timely support, day or night, ensuring their satisfaction and fostering loyalty to your brand.

A Team Specifically For You

Benefit from a dedicated team of customer support agents who understand your brand and are focused on its success.

Chargebacks Specialist

Our experts meticulously handle chargebacks to protect your revenue and maintain a healthy, reputable merchant account.

Why Choose Katherine Grey Consulting?

What sets us apart and makes us the ideal partner for your e-commerce success.

Proven Track Record

With 7 years of hands-on experience in Shopify and dropshipping, we have built a reputation for consistently delivering results. Our experience with large brands and high-volume stores means we know how to manage complex operations effectively.

Commitment to Excellence

At Katherine Grey Consulting, we pride ourselves on offering reliable, professional, and efficient services. We're not just about getting the job done—we focus on creating positive customer experiences and solving problems creatively.

Trustworthy & Reliable

We believe that trust is the foundation of any successful partnership. You can count on us to meet deadlines, maintain high standards, and always act with integrity.

Ongoing Growth & Improvement

We are dedicated to continuous learning and staying updated on the latest trends, tools, and best practices in e-commerce. This ensures that our solutions are always innovative and relevant to your needs.

Client Testimonials

Don't just take our word for it - hear what our satisfied clients have to say about our services.

Katherine Grey Consulting transformed our Shopify operation. Their team handled our high-volume order processing flawlessly and improved our customer retention. They're now an essential part of our e-commerce strategy.

Sarah Johnson

E-commerce Director, Fashion Brand

The expertise they brought to our customer service operations was remarkable. We've seen a significant reduction in returns and chargebacks since partnering with Katherine Grey. Highly recommended for any Shopify store owner.

Michael Thompson

Founder, Home Goods Store

Ready to take your business to the next level?

At Katherine Grey Consulting, we're here to help you streamline operations, retain customers, and grow your Shopify business with confidence. Let's work together to build a stronger, more efficient e-commerce brand.

Contact us today